Simply submit your questions, and we'll do our best to address them promptly and thoroughly. We're here to support you every step of the way.
We provide the best, personalized service out there with great venues and customized options.
Families choose to work with us because of our transparent approach, compassionate support, and attention to detail. We do this all without any upsells, and without any in-person meetings. Together, let's honor your loved one's memory with a meaningful and personalized farewell.
The first thing to do is contact our Care team at (415) 449-5560. Your care concierge will be able to walk you through the process, answer any questions, and collect the brief information needed for us to get started. Our team will do everything they can to make the funeral arrangement process as simple as possible.
Once we have those initial details, we'll transfer your loved one into our care and begin the process of arranging a cremation or burial. We'll guide you through the paperwork that must be completed, and keep you constantly informed of what's happening with your loved one.
We collect a $25 deposit for your selected service(s) on the day pickup is scheduled. The remaining balance is collected 3 days before your selected service(s) are done.
We do offer financing options that allow you to pay off the cost of your selected service(s) over time. Just click pay with Affirm when you're checking out or ask our care team for more guidance on how to set this up.
Yes we can help anytime day or night - our team is standing by 24/7. Sometimes timing will be dictated by the location of collection, for example certain hospitals will have dedicated collection times that we must adhere to. Needless to say, we will always work with you to collect as soon you are ready, and will keep you informed.
Farewell made a difficult time much easier with their quick response and 24/7 professional service. They helped me find and book the right funeral home, providing support every step of the way.
Mary (at Farewell) helped handle most of the administrative tasks that I had to take care of while grieving the loss of my mother. Their quick response and professional 24/7 service made the process much smoother and less stressful.
Farewell's efficient service made all the difference during a challenging time. Instead of spending hours on the phone with banks or in funeral homes, I was able to plan end-of-life arrangements for my brother.
Their 24/7 team are not only experts but also show genuine concern for their client's well-being. They were supportive and answered all of the questions I had in a timely fashion.